Field Services Edition
ERP Built for
Field Services Businesses
Intelligent scheduling, mobile job management, van stock control, and SLA compliance tracking, NexWave gives field service businesses a connected platform that links the office, the technician, and the customer in real time.
NexWave, Live snapshot
Industry Challenges
The real cost of the wrong system for field services
The field services sector has complexity that generic ERP simply wasn't built for. Here's where it hurts most, and how it affects your bottom line.
Technician Scheduling & Dispatch Complexity
Matching the right technician to the right job, based on skills, location, current workload, and tool requirements, requires dynamic scheduling capability that spreadsheets and phone calls can't provide at scale. Every suboptimal job assignment costs productive time.
Parts Consumed On-Site Without Back-Office Visibility
Technicians who use parts from their van without recording consumption create a permanent mismatch between what the system says is in van stock and what's actually there. The first sign of the problem is a technician at a job with nothing to fit.
Mobile Workforce Time & Job Tracking
Without mobile job management, the office has no real-time visibility of job status, travel time, or completion. Customers call asking for ETAs that the scheduler can't provide, and timesheets are submitted from memory at the end of the week.
SLA Breach Management & Contractual Penalties
Service contracts with defined response and resolution times create financial liability when breached. Without automated SLA countdown tracking and escalation alerts, breaches are discovered after the fact, not prevented in advance.
Quote-to-Job-to-Invoice Delays
A reactive callout that requires a follow-up quote for additional work can sit in limbo for days between the field team and the office. Every day of delay in getting from completed job to approved invoice is a day of cash flow lost.
Recurring Maintenance Contract Management
Preventive maintenance contracts require regular visits to be scheduled automatically, parts to be pre-kitted, and outcomes to be documented against the service agreement. Managing this manually means visits get missed and contracts go unrenewed.
Implementation
Live in 8–12 weeks
Our proven implementation methodology has delivered a 99% go-live success rate. We handle the complexity so you can focus on running your business.
Discovery & Planning
Weeks 1–2, Requirements workshops across your key teams. Process mapping, data audit, and configuration blueprint signed off before build begins.
Core Configuration
Weeks 3–4, System configured to your business rules, product structures, and workflows. Historical data migrated and validated.
Integrations & Training
Weeks 5–6, Shopify, Xero, and other integrations activated. Role-based training delivered across all key user groups.
Testing & Go-Live
Weeks 7–8, Full UAT, parallel running, and hypercare support through your first live operating cycle. We stay close until your team is confident.
Platform Modules
Everything your field services business needs, fully connected
NexWave is configured for the specific demands of field services, with the workflows, compliance tools, and integrations your team needs built in from day one.
Field Services & Scheduling
Intelligent job scheduling with skills matching, location optimisation, and real-time technician location tracking. Drag-and-drop dispatch board with SLA countdown visibility per job.
Mobile Job Management
Native mobile app for technicians to receive jobs, navigate to sites, record time on-site, capture parts used, take photos, and collect customer signature, all without paper or phone calls to the office.
Van Stock & Parts Management
Van stock inventory per technician vehicle with consumption recorded at job completion. Replenishment requests triggered automatically when van stock falls below minimum, and parts kit pre-build for planned maintenance visits.
CRM & Service Agreements
Customer and asset history, service contract terms, SLA response and resolution times, and automated maintenance visit scheduling. Full quote-to-job conversion workflow.
Projects & Installation Management
Project-level cost and schedule management for larger installation works. Subcontract coordination, milestone billing, and resource allocation across concurrent projects.
Helpdesk & Customer Communications
Customer-facing service portal, automated job status notifications, escalation management for unresolved tickets, and satisfaction survey capture on job completion.
Accounting & Contract Billing
Recurring billing automation for service contracts, time-and-materials invoicing from mobile job records, Xero integration, and revenue recognition tooling for multi-period agreements.
Analytics & Service Performance
First-time fix rates, SLA compliance, technician utilisation, mean time to resolution, contract renewal pipeline, and customer profitability, the metrics that define a high-performing service operation.
Interactive
Try NexWave in your browser
Open a guided walkthrough on a sample screen, no login required. More module demos are on the way.
-
Purchasing
Purchase order to general ledger
PO, receipt, invoice, and GL
Walk through purchase order, goods receipt, supplier invoice, and general ledger entries in a NexWave-style screen, no login required.
Open interactive demo -
Manufacturing
Manufacturing works order
Plan, WO, job card, and receipt
Walk through production plan from sales orders, work order, material transfer, job card, and finished goods in a NexWave-style screen, no login required.
Open interactive demo -
Accounting
Accounting & financial reports
P&L, balance sheet, and dashboard
Walk through home, accounting workspace, profit and loss, balance sheet, and accounts dashboard in a NexWave-style screen, no login required.
Open interactive demo -
CRM
CRM pipeline
Lead to sales order
Walk through lead, prospect, opportunity, quotation, and sales order in a NexWave-style screen, no login required.
Open interactive demo -
Coming soon
Field Services
Field service dispatch
Schedule, van stock, and job billing
Plan jobs, equip technicians, and close work orders with parts and time captured on one platform.
-
Analytics
Business intelligence
Dashboards and KPIs
Walk through selling KPIs, dashboard charts, and a customisable Sales Order Analysis report in a NexWave-style screen, no login required.
Open interactive demo
Get Started
See NexWave working for your field services business
Book a personalised demo with one of our field services specialists. We'll walk through the modules most relevant to your specific operation.
From NZ$415/month · 8–12 week implementation · 99% go-live success rate · No hidden fees
Talk to our team today: